Patient Rights and Responsibilities

Patient Rights and responsibilities are to ensure equal, qualified and accessible health services for all.
Thanks to these rights, it is guaranteed that the patient will receive the best health service regardless of his physical and social condition. These rights should be understood by patients and healthcare professionals together, and for this reason, everybody needs to know their rights and responsibilities.
PATIENT RIGHTS REGULATION (O.G. 01.08.1998, No 23420)
The purpose of the rights granted to patients with patient rights regulation is to provide “high-level assurance of human health” and high-quality health services. Rights are related to the duties and responsibilities of citizens and those involved in health care.
RIGHT TO RECEIVE PREVENTIVE HEALTH CARE
Every individual has the right to receive appropriate services to prevent disease. To achieve this goal, health services must ensure that everyone benefits from health services and scientific research results, and technological innovations.
RIGHT TO GET BENEFICIAL OWNERSHIP
Every individual has the right to get beneficial ownership from healthcare services to answer their health needs. Health services should be provided equally to all, and no distinction should be made based on the nature and conditions of the disease or the patient’s social and financial circumstances.
RIGHT TO BE INFORMED
Each individual has the right to be informed about his or her health status, current health services and how to benefit from them, and all scientific research and technological innovations.
Healthcare providers must provide information in a language that the patient can easily understand. Patients have the right to demand information about themselves, and their illness in their files and records, for copying, to ask questions, and to request correction of any errors.
RIGHT TO CONSENT
Every individual has the right to be informed appropriately so that he or she can have a decision right regarding his or her health. This information is essential for any procedure and treatment, including participation in scientific research.
Healthcare providers are obliged to provide patients with all information regarding any surgery or treatment to be performed, including information on risks, distress, side effects, and alternative treatment methods.
The patient has the right to object to the treatment or medical intervention, or to change his or her decision and appeal during the treatment process. The patients have the right to complain about the issue of not being informed about their health status.
UNRESTRICTED PREFERENCE RIGHT
Every individual with sufficient knowledge has the right to choose between different treatment methods and people who will provide the treatment. The patient has the right to decide which diagnosis and treatment method will be used and the choice of doctor, specialist, or hospital.
Health services should ensure that this right can be applied by providing information about the results obtained with the various health institutions and doctors who will apply this treatment. All obstacles to the application of this right should be removed.
PRIVACY AND CONFIDENTIALITY RIGHT
Every individual has the right to demand the confidentiality of their personal information, such as the health status, diagnosis, treatment method they have been provided, and their private visits. Information and data about an individual’s health condition or treatment method they have been provided should be confidential and private. Even during a medical intervention, personal confidentiality should be respected, and, it should be done in the appropriate environment and with the people who need to be there.
RESPECT FOR PATIENT’S TIME
Every individual has the right to receive the necessary treatment expeditiously and within the prescribed time. This right applies to all stages of treatment. Healthcare services have to determine the expecting times, taking into consideration the services to be provided within a certain period.
If the health services cannot be provided within the predetermined period, the possibility of using alternative treatment methods of the same quality should be guaranteed, and the expenses resulting from this should be refunded to the patients within a reasonable time.
Practitioners should dedicate sufficient time to their patients, including the time to inform.
BEING RESPECTED
Every individual has the right to receive health care in a warm, considerate, and hygienic environment with respect, care, and attention and in an environment where noise and all disturbing factors are eliminated.
FULFILLING RELIGIOUS DUTIES
Every patient has the right to fulfill his or her religious duties within the limits of the facilities of the institution and the framework of the policy decided by the administration.
VISITING AND COMPANY RIGHT
Every individual has the right to welcome visitors by the procedures and principles determined by the institution, and to request to have a companion following the legislation and possibilities and if the practitioner deems appropriate.
RIGHT TO QUALITY STANDARDS
Every individual has the right to benefit from high-quality health care. The right to quality healthcare requires healthcare institutions and healthcare staff to provide a satisfactory level of technical performance, comfort and human relations.
SECURITY
Every individual has the right to be protected from malfunctioning healthcare, medical inaccuracies, and injuries, and have the right to benefit from health services and treatments that answer high safety standards.
THE RIGHT TO INNOVATION
Every individual has the right to benefit from innovations, including diagnostic procedures, according to international standards. Healthcare services must conduct research, especially about rare diseases.
THE RIGHT TO AVOID UNNECESSARY PAIN/ AGONY AND DISTRESS
Every individual has the right to be protected from pain and suffering as much as possible at every stage of his or her illness. For this purpose, Health Services should take the necessary precautions to ensure that the patient’s treatment is secure and comfortable.
RIGHT TO PERSONAL TREATMENT
Each individual has the right to manage their diagnosis and treatment programs according to their personal needs. Health services should provide flexible programs for this purpose that always put the right to treatment first.
RIGHT TO COMPLAINTS
Every individual has the right to complain in case of impairment. Health services should inform patients about their rights. The complaint should be answered inscribed by the health care authorities within a certain period.
RIGHT TO INDEMNITY
An individual who is physically, mentally, or psychologically harmed during health treatment has the right to receive compensation in a short time. Health Services should ensure that the right to compensation always exists, regardless of the cause and significance of the damage, even if it cannot be determined who is responsible.
RESPONSIBILITIES OF THE PATIENTS AND THE PATIENTS RELATIVES
Patient Rights Regulation (R.G. 01.08.1998, Number 23420)
Since the evaluation of the health data of patients and their relatives is necessary for diagnosis and treatment, it is the responsibility of patients to convey this information to those directly responsible for the treatment and care of the patient.
When patients and their relatives have difficulties in understanding the explanations about diagnosis and treatment, it is the right of the patient and his or her relatives to report this situation to the health care providers responsible for the patient’s care.
Patients and their relatives should report any unexpected developments they encounter during the treatment and follow-up process to the caretakers of the patient.
After the patient and his/ her relatives are informed about the medical condition of the patient and after re-evaluating whether they understand the explanations correctly or not, together with the persons responsible for the care of the patient, they should actively participate in the decisions to be taken and report whether they approve the treatment.
Questions and opinions on how to reach the relevant units and how to benefit from them should be conveyed to the relevant units of the institution in matters related to the health of the patient and needed.
If personal information such as name, surname, address, telephone, registration number changes, the institution should be informed.
Patients and their relatives should obey the time of the appointment, prevent delays, and help the institution by ensuring that other patients are seen first in cases of delay.
The financial responsibility of the health service received by the patients and their relatives or the issues related to the health insurance system belong to the patients and their relatives.
Patients and their relatives should consider the rights of other patients and respect them.
Patients and their relatives should consider the rights of healthcare professionals and respect them
Employee Safety Circular (Ministry of Health Circular No. 2012/23)
Patients and their relatives should know that in case of verbal or actual violence against healthcare professionals, they will be judged and punished certainly.
Patients and their relatives should be aware that if healthcare professionals are exposed to violence during the provision of healthcare services, they may request to withdraw from the service, except for emergency services (the healthcare institution will pay attention to the patient’s treatment during this process). 

REYAP HEALTH GROUP | İSTANBUL - ÇORLU

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